Senior Business Analyst

Department: Group Digital Product

Job Summary:

As a Senior digital business analyst, you will be involved in a wide range of activities from deeply understanding the users and business needs to creating detailed and effective user stories for products. You will work closely with cross-functional Product Development Squads, Product Owners and various business stakeholders. Most importantly, focusing on creating user and business value, exceptional user experience, analyzing product insights and exceptional product quality.

General Responsibilities

Contributes to the successful definition and implementation of technology that delivers meaningful solutions to the Business Units and functions
Works with key stakeholders to identify problems, business needs and successfully translates them into meaningful, effective requirements and user stories that are useful to the development team
Is familiar with Agile Scrum activities, and working with UIUX, product owners, developers, testers, product managers, and stakeholders.
Conducting analyses of data and reports to identify opportunities for new product enhancements or improvements to existing processes or offerings
Assist the product owner with creating and maintaining a healthy and ordered product backlog
Develop and document business processes and flow diagrams
Provides overall product management support where necessary
Keeps abreast of user experience trends and best practices, and performs UIUX focus group activities to drive best-in-class user experience of Digital and IT’s core products
Demonstrates ability to communicate well, influence laterally and horizontally, and manage key stakeholders
Pays high attention to detail and can effectively analyze and conceptualize requirements and processes
Works well within high volume of work, within collaborative environments, and with projects driven heavily by deadlines
Perform root cause analysis for reported issues to ensure long term solutions
User data analytics to validate requirements, measure outcomes and guide decision making

Leadership & facilitation responsibilities

Able to influence opinions and decisions when working closely with internal and external stakeholders, and with Digital and IT teams
Possible facilitation of backlog grooming, sprint planning, sprint review meeting
Ensuring stakeholders understand trade-offs in sprint during decision making

Functional skills and knowledge

Strong product management skills
Strong analytical skills
Strong critical thinking skills
Strong requirement elicitation and documentation skills
Good stakeholder management skills
Good knowledge of product lifecycle
Good knowledge of Agile

Soft Skills

Good time management and multi-tasking skills
Works well in collaborative environment
Excellent communications skills
High customer service mindset and orientation
Ability to work well in a fast-moving environment
Performs well under pressure

Education

Bachelor’s degree in business administration, marketing, or IT

Work experience

A minimum of 7 years working experience in digital or IT environment