Air Export Customer Service Officer

Job Scope

• Attend to customers’ inquiry

• Prepare and process Air Export booking request

• Arrange for collection of cargo at customers’ premise

• Provide booking confirmation and flight details to customers

• Mange customers’ expectations and complaints

• Correspond with overseas offices on shipment status and inquiries

• Verify invoices from vendor

• Prepare customers’ report

Requirement

• Proficient in using Microsoft Word and Excel

• Able to manage assigned responsibilities independently and deliver work with minimal supervision.

• Ability to communicate effectively in English, both verbally and in writing, to perform job-related duties.

• Able to work efficiently, meet deadlines, and take ownership of assigned tasks.

• Prior work experience in this industry is not required, but will be at advantage

• Candidates with direct working experience may be considered for senior positions, while candidates without prior experience are also encouraged to apply.

Working hours:

5 days work week ( Mon to Fri or Tue to Sat )

8.30am to 6pm